Plan with better information.

Start with a destination

1. Open FareMap Passenger Web. Choose guest browsing or sign in to your existing FareMap account.
2. Search Taxi Prices using the origin and destination, or explore the recorded Pickup Points.
3. Use the journey planner to compare recorded direct fares and possible two-leg combinations. Use the budget tool to multiply a selected fare by your expected number of rides.
4. Read the record’s confidence and date information, then confirm the real journey locally.

Guest and signed-in passengers use the same public catalogue. When that service is unavailable, FareMap can show a dated snapshot instead. The data message identifies which source was loaded; neither source guarantees a current fare or an operating pickup point.

Email code, email link or Google

1. Enter the email address for your FareMap account and choose the email sign-in option.
2. Open the FareMap email. You can follow its sign-in link, or enter its verification code in the website’s code field.
3. If you read email on another device, leave FareMap open on the original device and enter the code there. Opening a link on a second device does not automatically sign in the first device.

Email links work best when opened in the same browser that requested them. If a link cannot finish signing in, return to that browser and use the code. A used or expired code needs a fresh email request. Check Spam or Junk if the message has not arrived, and allow time before requesting another.

You can also choose Continue with Google, or use an existing email password if you previously set one. Google returns you to the passenger website; you do not need Expo Go or the mobile app.

If sign-in is unavailable, guest browsing remains an option. For repeated problems, email FareMap support with your device/browser, the approximate time and the error message. Do not include a code or login link.

Fares, direction and journey estimates

A fare belongs to its recorded origin, destination and direction. A price for A → B does not establish a price or service for B → A. Names may describe an area rather than an exact boarding bay.

The planner combines recorded fares. A suggested transfer does not establish a through-service, an operating timetable, a connection, walking directions or a confirmed transfer point. Check each leg and the transfer arrangement locally before relying on it.

The budget tool is a calculation from the fare you select. A return trip usually involves two rides, but you should check the fare in each direction. Actual charges can change; an estimate is not a ticket, quote or booking.

What confidence labels mean

Confidence describes the available evidence about a fare or pickup-point record. It does not measure crime, road conditions or whether a place is safe at a particular time.

Multiple recent confirmations

The record has the recent confirmation evidence required for the higher-confidence label. Confirm local conditions before travelling.

Community observed

Community observation evidence is recorded. Read its date and any reports shown alongside it.

Observation is stale

The observation is no longer recent under the record’s ageing rules. Seek a newer local confirmation.

Accuracy disputed

Accuracy reports indicate that the record needs review. The fare or location may have changed.

Not independently verified / Verification unknown

Recent confirmation evidence is missing or could not be loaded. The record should not be treated as confirmed.

A record update is not a verification. Editing, importing or loading information does not establish that somebody checked the fare or location. An observation date refers to recorded confirmation evidence; the catalogue’s checked time only tells you when the website obtained its data.

Use pickup maps carefully

The passenger map shows recorded pickup points, not live taxi positions. A marker may be approximate, outdated or on the wrong side of a road. Check the actual queue, destination and boarding side with the rank or operator.

Pickup names: where the map source provides a rank name, FareMap can show it. Where the original record is unnamed, labels such as “Taxi rank near Phefeni” describe a nearby mapped street, station or landmark. They do not establish the rank’s official or locally used name, its entrance, or that a taxi service operates there today. Open a pickup’s details for its name-source link and any review note. Names and locations still need local confirmation.

My location asks your browser for location access only when you select it. You can decline and continue searching by place name. When available, it helps centre the map and compare recorded points within 20 km; it is not a live journey tracker.

The interactive maps use the same street style and pickup icons as the FareMap app. Select Layers to switch between streets and satellite imagery, or expand the map for more room. Select a pickup pin to open its recorded details and reporting action. Pin colours describe data confidence, never physical safety.

Street maps use OpenFreeMap with OpenStreetMap data; optional satellite imagery comes from Esri. Displaying a map centred on your location sends the map view to its tile provider. See location and map privacy for more detail. If your browser cannot display the interactive map, you can still use the pickup list and external map links.

Report information that looks wrong

1. Choose Report an issue on a fare or pickup point. You can also open the add menu and select the relevant loaded record.
2. Sign in, choose the issue type and describe what needs checking. Include useful public details such as the direction or a nearby landmark; avoid identity documents, passwords and unnecessary personal information.
3. Submit once and wait for the result. Reports are sent for review; they do not automatically move a pin or replace a fare. An existing open report may be treated as a duplicate.

Report text is not displayed as a public comment by this website. Public confidence information can show that reports are awaiting review. A private safety concern is a moderation report, not a request for emergency assistance or live monitoring.

Saved routes stay in this browser

Select Save beside a fare to find it under Saved Routes. Website favourites are stored locally for the current account or guest profile. They are not a booking and are not automatically synchronised to the mobile app or another browser.

Removing a saved route does not remove the public fare record. Clearing this website’s browser data can remove saved routes, theme preferences and its remembered sign-in. It does not delete your FareMap account or reports already submitted.