Last updated 1 October 2026

Cancellations & Refunds

This page explains the general approach for direct Spirit2k5 website projects. A specific written quote or project agreement may contain additional terms.

Before website-design payment

For normal direct projects, Spirit2k5 follows a work-first model: the agreed work is built for review before the website-design payment is due. If a normal project is stopped before approval and before that design payment becomes due, there is normally no website-design payment to refund.

Third-party costs

Domains, hosting, paid plugins, themes, licences, advertising, payment-provider fees and other third-party costs are separate. If you approved a third-party purchase and it has already been bought or activated, any refund depends on the third-party provider’s rules and whether the charge can actually be reversed.

After approval and payment

Once the reviewed website has been approved and the agreed website-design payment has been made, completed and accepted work is not automatically refundable simply because the client later changes direction. If delivered work does not match the agreed scope, Spirit2k5 will first work with the client to correct the issue where reasonably possible.

Project cancellation after work starts

If either side needs to stop a project, the parties should confirm the cancellation in writing by email or WhatsApp and agree what happens to any completed work, files, third-party services and access credentials.

South African consumer rights

Nothing on this page is intended to remove rights that apply under South African law. Where an electronic transaction gives a consumer a statutory cooling-off or cancellation right, that right remains available subject to the law and any applicable exceptions.

Disputes or questions

Contact mahloricarlton@gmail.com or WhatsApp/phone 078 188 8220 so the issue can be discussed directly.