Honesty & transparency
We explain what is included, what is not included and what a project will cost. We do not knowingly mislead clients about features, progress, experience or results.
Our standards · Your trust
Code of Conduct.
Good websites start with good working relationships. This is how Spirit2k5 Web Studio aims to treat every customer, handle each project and earn your trust — from your first message to the final launch.
Honest adviceRespectful serviceWork you can review
Published 12 October 2026
The principles we work by
What you can expect from Spirit2k5.
These principles guide the way we quote, design, communicate and support website projects.
Respect & fairness
We treat clients and collaborators with courtesy, listen to feedback and provide fair service without unfair discrimination or unnecessary pressure.
Accountability & communication
We take responsibility for our agreed work, communicate material changes or delays and work to resolve mistakes or concerns professionally.
Privacy & confidentiality
We handle client information with care, request access only when needed and avoid sharing private project details without a proper reason or permission. Read our Privacy & POPIA Policy for more.
Quality & care
We aim to deliver usable, responsive websites that match the agreed brief, check important features before launch and address issues within the agreed scope.
Responsible marketing & conduct
We present services and examples truthfully, respect client-owned content and intellectual property, and do not promise guaranteed Google rankings, traffic or sales.
Fair dealing
How this works on a real project.
A clear process helps both sides know what to expect before making a decision.
01
Clear scope and quote
We discuss your goals, the planned pages or features, expected costs and any important dependencies before work proceeds.
02
Review the work before design payment
For normal direct website projects, you can see and review the agreed website work before the website-design payment becomes due. Different arrangements, if any, must be agreed clearly for the specific project.
03
Approve extra costs first
Domain registration, hosting, paid plugins and other third-party services are separate unless included in your written quote. We discuss purchases we are asked to make on your behalf before making them.
04
Feedback, approval and launch
You can raise concerns during review. We assess requested changes against the agreed scope and launch or transfer the approved work under the agreed project terms.
This Code of Conduct explains our service standards. It does not replace the Terms of Service, Cancellations & Refunds policy or a specific written project agreement. Applicable consumer rights remain in place.
Questions or concerns?
Talk to us directly.
If something does not meet these standards, please tell us what happened. We'll review the concern and work toward a fair, practical resolution. Contact Carlton Mahlori Tshianeo at mahloricarlton@gmail.com or call 078 188 8220.